Terms & Conditions
Reservation and Payment by Telephone and Email:
We require a valid credit card number (we accept most credit/debit cards for payment, not Diners Club), expiry date and security number from the reverse of the card to secure your booking. We also require your full address and telephone number. Unless we receive this information within 24 hours of the booking, we will be unable to hold the room for you.
Once a reservation is made, a client has entered into a legally binding contractual agreement with the firm of Allt Gynack Guest House, Kingussie.
Where an individual is making a reservation on behalf of a large party, he or she will be held responsible for the payment of the total single account on departure. Allt Gynack cannot guarantee to undertake to arrange individual accounts for each member of a party, and can take no responsibility for how the account is allocated amongst a group.
Reservation and Payment Direct On-Line:
Please read our on-line booking Terms and Conditions
Cancellation Policy:
Your reservation is made with Martin & Jen Stone trading as the Allt Gynack Guest House and represents a legally binding contract between you and the guest house. We do not make a charge against your card without your approval unless you don't show up or cancel all or some of your booking at short notice, as follows:
For parties of up to 1-3 persons in 1 bedroom we shall charge in full for all accommodation and meals cancelled up to 7 days prior to arrival date, and subsequently not re-sold. And for parties of 4-8 persons and/or 2 bedrooms or more we shall apply a similar policy for all accommodation and meals cancelled up to 3 months prior to arrival date.
In the event of a no-show or cancellation as described above we shall charge the full amount to the credit card details we have been given and a receipt will be sent to you at the address you have provided.
Where we are unable to collect the amount owing for whatever reason we shall take action through the appropriate legal process to recover monies due to us, plus expenses.
Cancellations or major alterations to a booking must be made in writing.
Our obligation is to take all reasonable measures to resell your package (i.e. accommodation and meals) and to minimise your loss as far as is possible and this we undertake to do. Therefore, where we have been able to resell all or some of your package your cancellation charge will comprise the full amount of the package originally booked with us less the value of what we are able to resell plus an administration fee of £5 per room per night.
Charges:
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to the guest house, or the fabric of the guest house itself, damaged either wilfully or because reasonable precautions have not been taken. In this event the credit card, of the person who made the reservation, will charged without prior consent being required against the costs incurred.
Security:
Once you have left the Guest House and your Room has been serviced ready for the next guest your card details will be shredded.
Mobile Phones:
In consideration of all our Guests we request that all mobile phones are switched off between the hours of 10pm and 8am.
Non Smoking Policy:
All bedrooms are non-smoking. Any bedrooms suffering from residual tobacco odours will be specially cleaned and aired over a 24-hour period and all charges resulting from this, both actual and loss of business (at prevailing B&B rates) will be charged to the credit card given to secure the booking.
Arrivals and Departures:
Usual arrival time for Guests at Guest Houses is between 4pm and 9pm. We will endeavour to ensure one of us is on duty during those hours. If you wish to arrive outwith these hours, please let us know in advance, and we will try and work with you.
Please understand that the rooms have to be serviced and the house cleaned ready for the next days arrivals.
On the day of your departure we require the rooms to be vacated by 10am.
